INDIVIDUALS – SHOP-HOUSE

Orders are available from €60 and are delivered within 6-7 business days.

Shipping cost scale:

• From €60 to €149.99 …….€15
• From €150 to €249.99… €25
• FREE shipping on orders over €250.
• Shipping throughout Spain.

Return Policy (SHOP-HOUSE + Professionals)

To return a product, send us an email to inform@euroflor.es and we will process the return. We will only accept returns of products that have not been used and are in perfect condition in their original packaging. You have 14 days to notify us of the return from the date you receive the order. Refunds for returns are made in the form of store vouchers and/or credit to the customer’s account to be deducted from a future purchase, valid for 6 months.

Returns will not be accepted without prior authorization. Once we have received the return and verified that the return conditions have been met, you will receive a refund as soon as possible, either as credit to your customer account and/or a voucher or redeemable code. The new items you choose must be of equal or greater value than the items being exchanged.

The cost of return shipping is borne by the customer. You can send us the item with your shipping company or, if you prefer, we can arrange shipping for you with one of our shipping companies and deduct the cost from your refund.

PROFESSIONALS

GENERAL TERMS AND CONDITIONS OF SALE

• The wholesale prices listed in the Euroflor – Global Service. S.L. price list, hereinafter EUROFLOR, are net prices and do not include VAT.
• EUROFLOR reserves the right to modify the presentation, dimensions, shape, design, materials, and prices of any item included in its catalogs and other advertising material without prior notice.
• EUROFLOR reserves the right to continuously assign commercial risk to its customers using any available means of information.
• Customers who have not placed an order with EUROFLOR in the last year are considered new customers.

ORDERS

• Orders can be placed through our online store on this website, through our Sales Teams, or directly to our Customer Service Department by mail, email, or instant messaging.
• If the order is placed directly, the following information must be provided: Trade Name, Tax Name, Customer Code, Address, Tax ID Number, Telephone Number, Email Address, and Contact Person. Each item/color reference must be indicated, and the minimum quantities specified in the current Price List must be respected.
• All orders received are subject to review and approval by our Sales Department.
• Orders will be fulfilled based on the availability of items in stock. EUROFLOR reserves the right to make partial shipments when circumstances beyond our control require it.
• Minimum order: €100.00. Orders below this amount will incur a €25.00 handling fee.
• The order will be ready within 8-10 business days of receipt of payment.

SHIPPING COSTS

• Goods will be delivered within 10 days from receipt of the order and payment for items available in stock. Delays may under no circumstances give rise to claims for damages.
• EUROFLOR covers the shipping costs of goods depending on the destination and order amount:
  • Mainland Spain and the Balearic Islands for orders equal to or greater than €500.00.
  • Canary Islands for orders equal to or greater than €1,500.00.
• Shipments of orders below the aforementioned amounts, and to Ceuta and Melilla, are always subject to shipping charges.
• In the event that shipping is not carried out by the carrier expressly designated by the customer, the cost of shipping will be charged on the invoice.
• Shipping costs to Europe and the rest of the world depend on the amount and size of the order.

PAYMENT TERMS

• In advance, by pro forma invoice and bank transfer or credit card or PayPal.
• We reserve the right not to process orders from customers with outstanding payments.

CLAIMS

• Complaints are handled through Customer Service.
• For carriage paid deliveries, the customer must check and confirm the number of packages and their condition before signing the carrier’s delivery note, noting on the delivery note any incidents that may give rise to claims. No claims for breakages or defects attributable to transport will be accepted after 48 hours from receipt of the order.
• Claims must be communicated within a maximum period of 5 business days from the date of receipt of our shipment and always in writing.
• No returns will be accepted without prior written authorization from EUROFLOR. Goods must be returned to our warehouses in their original packaging and properly protected. Only completely new material in perfect condition will be accepted. Otherwise, EUROFLOR reserves the right to refuse the return.

LEGAL RIGHTS

• In accordance with the current Commercial Code, EUROFLOR reserves the right of ownership of the goods shipped until their price has been paid in full by the customer, payment being understood as the actual collection of the price by EUROFLOR. Any liability arising from misuse, tampering, and/or loss of the goods after receipt shall be borne by the customer for the duration of the retention of title.
• The use of any trademarks, logos, names, or trade names owned by EUROFLOR is strictly prohibited without its express written authorization.
• Acceptance of the offer/order authorizes EUROFLOR to process the personal and/or professional data contained therein for the management and fulfillment of all obligations established therein, as well as for the promotion by EUROFLOR of the items and services that it makes available to the market at any given time.
• The legal rights of access, rectification, and cancellation may be exercised by sending a written request to EUROFLOR.
• Any order placed with EUROFLOR necessarily implies the customer’s unreserved acceptance of the provisions of these General Terms and Conditions of Sale. Any dispute or litigation relating to orders or the General Terms and Conditions of Sale shall be settled by the Courts of Granollers (Barcelona), with the customer expressly waiving their right to have them settled in their own jurisdiction.

Euroflor – Global Service. S.L.
C.I.F.: B-58609405
Dirección: Carrer la Tecnologia, 146-148; Polígono Mogent, Ap7 Llinars Park
C.P: 08450. Llinars del Valles (Barcelona-SPAIN)
Phone: +34 93 870 49 65
E-Mail: inform@eu roflor.es